When Jessica Firrell finished sixth form, she wasn’t sure what came next. University didn’t feel like the right fit. “I’d been working two part-time jobs while I was at college and realised I much preferred being active and learning on the job.”
Instead, she turned to apprenticeships, hoping to find something more hands-on and fulfilling.
She applied for several in business and marketing but the interviews confirmed what she already suspected – that an office-based role wasn’t for her. Then she came across the Specsavers optical assistant apprenticeship.
After meeting the practice manager in Ely, Cambridgeshire, and learning more about the role, Jessica felt a spark of excitement.
“We talked about how the practice runs, what a typical day looks like and even my personal interests. It felt like they really wanted to get to know me, not just tick boxes.”
Following a successful trial shift, Jessica accepted the offer and began her Level 3 optical assistant apprenticeship (equivalent to two A levels or a T level). She quickly found her rhythm, supported by a team of friendly colleagues and dedicated apprenticeship coaches.
Support all round
“The balance between studying and working was perfect. Everything I learned off the job was relevant to what I was doing on the practice floor. And the regular check-ins from my coaches kept me motivated-they were always there if I had any concerns.”
Jessica was the first person in her store to take the Level 3 programme. She completed her apprenticeship in just 16 months. The final assessment was “nerve-wracking”. But after a pep talk from her director, she went in confident – and came out with a distinction.
“My colleagues knew how much it meant to me. We even went to Nando’s to celebrate!”
Learning and growing
But Jessica wasn’t ready to stop there. Eager to deepen her knowledge, she began exploring her next steps. Talking to colleagues and her apprenticeship coach led her to the dispensing optician (DO) Apprenticeship through ABDO College – a route that would allow her to continue learning while working.
DOs are registered healthcare professionals who advise on, fit and supply spectacles based on a patient’s prescription, lifestyle, and job.
“I love that as a DO, I can create a positive experience for customers that not only brightens their day but adds real value to their lives.”
Between finishing her first apprenticeship and starting the DO course, Jessica kept busy. She ran in-practice training sessions and helped newer apprentices prepare for their exams. She also completed a course in clinical support for audiology (hearing care).
Now she’s thriving as a student DO. The course offers a mix of on-the-job learning and weekly study days, which fits well with her lifestyle. She’s already seeing the impact of her training in practice, with regular patients returning to her for advice and problem-solving.
The power of apprenticeships
Jessica’s experience shows the power of apprenticeships – not just a way into a career, but as a launchpad for growth, confidence, and long-term ambition.
“I’d recommend the Specsavers apprenticeship to anyone. There are so many options to progress, and I’ve met incredible people along the way.”
Looking ahead, Jessica is excited to qualify as a DO and hopes to take on more senior roles in the future.
More ideas and information
- Find out more about optical assistants
- Dispensing optician career guide
- ABDO College specialises in optical education
- More careers in eyecare